To report Lost or Stolen Debit/Credit Cards, please use the numbers listed:
For DEBIT/Mastercards On weekends,holidays or after Credit Union hours,
call: (800) 264-5578
For VISA On weekends, holidays or after Credit Union hours,
call: 1-800-433-0505 or 1-800-991-4961 (International, call collect: 727-570-4881)
Fraud & Scams
DEBIT CARD NEWS YOU CAN USE
We will never call or text you and ask for your account number,PIN or any other personal information. Please Do Not Open or respond to any Text or give any information concerning your Credit Union accounts.
CREDIT & DEBIT CARD TIPS:
1. Carefully monitor your accounts and notify us immediately if you discover any fraud.
2. You will receive a phone call from a 1-800 number if there is any suspicious activity on your
credit/debit card, the card will be blocked if you cannot be reached.
3. Please remember to update your phone numbers with us when they are changed.
4. If you are traveling out of town, notify the credit union so we can alert our "card processors" for activity within your travel plans.
5. If your credit union VISA / DEBIT MasterCard is lost or stolen, you should notify the
Credit union IMMEDIATELY. In the case of a stolen card, notify the police department as well.
6. Contact all 3 Credit Bureaus immediately so they can put a flag on your account, this will alert companies if any new credit is trying to be applied for under your identity.
*TransUnion LLC- 800-888-4213
7. Copy all cards, passports & medical info. etc. and store in a safe place in the event your wallet/purse is stolen that way you will have all of the information needed at your fingertips to report immediately.
YOU WILL BE ABLE TO CHANGE YOUR PIN # FOR FREE BY CALLING 1-800-448-8268.
Useful Tip: To save yourself a trip to the ATM, ask for cash back at the time of purchase at participating merchants.
When traveling outside the U.S:
You must check with the country's embassy or consulate that you plan to visit to find out which documents are required to enter the country. The foreign country’s embassy or consulate can also provide information on what you are allowed to bring into the country. For a list of Foreign Consular Offices in the U.S. visit the U.S. Department of State website. ( U.S. Department of State )
If your travel plans require for you to obtain a U.S. Passport, or a U.S. Visa to visit the U.S. you should visit the U.S. Department of State website. ( U.S. Department of State - Passport and Visa Requirements )
Tips to Safeguard your Passport. You must present your passport to the Customs and Border Protection officer upon arrival in the United States. Carry your passport—do not pack it in your checked luggage. We recommend you make a copy of your passport and put it in a separate place as a safeguard in case it is lost or stolen.Traveling with Children. All children, including infants, must have their own passport or Trusted Traveler Program for U.S. entry. Carry documents for traveling with minor children.If you are escorting a minor child without the parents, have a letter from both parents indicating that you have permission to travel with the minor.
- If the child is accompanied by only one parent, the parent should have a note from the child's other parent. For example, "I acknowledge that my wife/ husband is traveling out of the country with my son/ daughter. He/She/ has my permission to do so."
- If a single parent has sole custody, a copy of the court custody document can replace a letter from the other parent.
Sign up for the Smart Traveler Enrollment Program so the State Department can better assist you in an emergency: Let us know your travel plans through the Smart Traveler Enrollment Program, a free online service at https://travelregistration.state.gov/.