To report Lost or Stolen Debit/Credit Cards, please use the numbers listed:

For DEBIT/Mastercards On weekends,holidays or after Credit Union hours, call:  (800) 264-5578

 For VISA On weekends, holidays or after Credit Union hours, call:  (614) 248-4239 1-800-433-0505 or 1-800-600-5249 

Fraud & Scams

  We will never call or text you and ask for your account number,PIN or any other personal information.  Please Do Not Open or respond to any Text or give any information concerning your Credit Unioin accounts.

We are noticing a lot of DEBIT Card Fraud mainly in Texas, but for your protection we blocked all Signature POS usage.  Please check your accounts and notify ELAN immediately if you notice any suspicious activity at:   1-800-264-5578.  Your cards can be used as a debit using your pin#.


1.  Carefully monitor your accounts and notify us immediately if you discover any fraud.

2.  You will receive a phone call from a 1-800 number if there is any suspicious activity on your

     credit/debit card, the card will be blocked if you cannot be reached.

3.  Please remember to update your phone numbers with us when they are changed.

4.  If you are traveling out of town, notify
the credit union so we can alert our "card
     processors" for activity within your travel plans. 

5.  If your credit union VISA / DEBIT MasterCard is lost or stolen, you should notify the 
     credit union IMMEDIATELY. In the case of a stolen card, notify the police department as well.



 More than an ATM card. Now shopping with your checking account is as hassle-free as using a credit card. Just use your Debit MasterCard almost anywhere MasterCard is accepted, without worrying about writing checks or carrying cash. It’s a welcome check replacement at millions of merchants worldwide.

 Easy to Use. Whether you’re taking care of your grocery list, buying gasoline, or picking up a last minute gift, your Debit MasterCard is perfect for everyday purchases. Just present it at the time of purchase, and the amount will be deducted from your checking account. That’s it! You’ll receive a receipt at the time of purchase, for easy record keeping. Plus, every transaction is detailed on your checking account statement and our Online Home Banking account access system, so there’s not need to wait for checks to clear before balancing and think of the money you’ll save on re-ordering checks.

 Cash in a Flash. Your Debit MasterCard is your access to cash when you are on the go. You can get cash at any PULSE® or CIRRUS® ATM worldwide. Plus, Pittsburgh Firefighters’ FCU is a member of the surcharge-free ATM network: MoneyPassSM. If you use an ATM on this network, you will not have to pay a surcharge to the owner of the ATM.

 Useful Tip: To save yourself a trip to the ATM, ask for cash back at the time of purchase at participating merchants.

 No Gimmicks. Unlike similar check cards offered by other financial institutions, your Pittsburgh Firefighters’  Federal Credit Union Debit MasterCard has NO annual fee and NO transaction fee for purchases.  Transactions through an ATM are subject to the current fee schedule.

Useful Tip: For security reasons, Do not write your PIN#  on or near your new Debit Card or share with anyone else.

Your Watchdog. Your new Debit MasterCard has the added protection of FraudWatch® PLUS. Experienced fraud analysts work around the clock, watching for any suspicious card activity and will contact you immediately if they detect potential fraud on your card.

 Useful Tip: Please let us know if you plan to use your card while traveling abroad to ensure your card works properly.  Your Card must be activated & used at least 1 time before your trip.   International cross border fees are paid by the credit union. 

 If you have any questions concerning your new Debit MasterCard, please contact a member service representative at 412-928-8500 or 1-800-992-9593 Monday-Friday 8:00 a.m. to 4:00p.m. or afterhours 800-264-5578.

 Thank you for choosing Pittsburgh Firefighters’ Federal Credit Union’s Debit MasterCard®.

Planning To Travel Abroad?

You must check with the country's embassy or consulate that you plan to visit to find out which documents are required to enter the country. The foreign country’s embassy or consulate can also provide information on what you are allowed to bring into the country. For a list of Foreign Consular Offices in the U.S. visit the U.S. Department of State website. (
U.S. Department of State )

If your travel plans require for you to obtain a U.S. Passport, or a U.S. Visa to visit the U.S. you should visit the U.S. Department of State website. ( U.S. Department of State - Passport and Visa Requirements )

Tips to Safeguard your Passport.  You must present your passport to the Customs and Border Protection officer upon arrival in the United States.  Carry your passport—do not pack it in your checked luggage. We recommend you make a copy of your passport and put it in a separate place as a safeguard in case it is lost or stolen.Traveling with Children.  All children, including infants, must have their own passport or Trusted Traveler Program for U.S. entry. Carry documents for traveling with minor children.If you are escorting a minor child without the parents, have a letter from both parents indicating that you have permission to travel with the minor.

  • If the child is accompanied by only one parent, the parent should have a note from the child's other parent. For example, "I acknowledge that my wife/ husband is traveling out of the country with my son/ daughter. He/She/ has my permission to do so."
  • If a single parent has sole custody, a copy of the court custody document can replace a letter from the other parent.

Sign up for the Smart Traveler Enrollment Program so the State Department can better assist you in an emergency: Let us know your travel plans through the Smart Traveler Enrollment Program, a free online service at

*above information is found at:

US flag   Official website of The Department of Homeland Security

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